Contact / Frequently Asked Questions (FAQ)

We are here to help you! Below we have listed the most frequently asked questions. If you did not find the answer to your question below, please contact us via info@healthefoundation.eu or our other contact details. We’d love to hear your feedback and experience!


About us and what we do

Health[e]Foundation is a Dutch not-for-profit organization. Health[e]Foundation was founded in 2003 by Prof. Dr. Fransje van der Waals and is based in Amsterdam, the Netherlands. It was established with the conviction that accurate and state-of-the-art information is essential for healthcare workers worldwide. Health[e]Foundation has taken up the challenge to provide all healthcare workers with access to this crucial information, particularly in parts of the world that are most deprived of resources.  Read more

We, Health[e]Foundation, like to be transparent and share our work and achievements with you. You can read about everything we do and the impact we make in our annual reports.

Health[e]Foundation uses the blended training model to train groups, in which distance learning is combined with face-to-face workshops. A blended learning program consists of a training period, followed by certification, and continuous medical education through annual updates of the course content. Usually, we start with a kick-off workshop, followed by a self-study period, including pre- and post-tests, and, then, a follow-up workshop. The number of workshops can be adjusted, depending on the needs of the training group. Participants receive distant learning support: they are encouraged to interact with their peers through the participant portal and to seek e-tutor support through their personalized e-learning accounts. Read more

Health[e]Foundation offers m-health services to educate, and support, communities about maternal health and antenatal care. M-health is an innovative health technology in which information is sent to the individual’s mobile device (phone, tablet). Mobile technology is a promising way of caring for people who live in the most hard to reach areas. Have a look at our LUCY and MyHealth@Hand m-health solutions for more information on how and where we provide our m-health services. Read more

About courses and registration

If you want to follow one of our courses online, you can register for a free course or register for a premium course. If you want to become a participant in one of our ongoing projects, such as Health[e]Living in Uganda or Female&Family[e]Education in Ethiopia, please contact us through info@healthefoundation.eu to learn more.
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Join a course and you will receive:

  • A personal account to access the e-learning platform
  • Lifelong access to the course
  • Modules written by renowned experts
  • Additional information in guidelines, references, videos and figures
  • Interactive test questions and exams
  • Test score overview
  • Support via an e-tutor
  • A certificate (free when purchased a premium course; in case of a free course a fee is applicable: low income country €10; middle income country €15; high income country €20)
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There is a learning management system in place to monitor your progress. Before you start a module, you will do a pre-test. You can only complete this pre-test once. This result gives us an idea of your base level of understanding of the study topic. After you have worked through the module, you will do a post-test. You can take the post-test as many times as you wish. However, we will only take into account the highest score that you obtain in the post-test. During blended-learning courses that include face-to-face workshops as well as online self-learning, clinical cases and verified scales such as the Aids Attitude Scale, we gather further information about your progress. Read more

Getting involved with Health[e]Foundation

As a not-for-profit organization, Health[e]Foundation largely depends on donations. Please donate and help us to fulfill our mission to educate healthcare workers in the world’s most vulnerable societies to ensure quality treatment for everyone in need. You can make a financial donation, sponsor for free or become a volunteer at Health[e]Foundation. Read more

Are you interested in contributing to our work with your expertise and experience? Are you interested in experiencing what it is to be part of an energetic team of professionals in the international field? You can do this by joining our team in a flexible manner: become a volunteer at Health[e]Foundation. Read more

Health[e]Foundation is aware that tackling the world's healthcare challenges by itself is impossible. We have learned that the impact of our efforts is substantially improved by combining our strengths with those of partners.

We are always open to working with qualified organizations, from the public, private, and non-profit sectors. We create long-standing relationships with all of our funding and training collaborators, and our associates consider us to be a trustworthy and flexible partner.

If you are interested in partnering with Health[e]Foundation, please contact us via info@healthefoundation.eu. Curious about which partners we have worked with so far? Check out the partner list.

You may have heard about the General Data Protection Regulation (GDPR). This new EU regulation will ensure that your personal data will be better protected from May 25th, 2018 onwards.

Health[e]Foundation acknowledges the importance of these developments and we have developed our privacy policy accordingly. We confirm that we will treat your personal data with care and give you the option to control your own data. Check our privacy policy here

We regularly post news items on our website about the work we do; as well as about our organization and international developments in the field. If that is not enough for you, or if you prefer to get interesting news items delivered straight to your inbox, you can subscribe to our newsletter here. If you want to unsubscribe from our newsletter, you can do that here.

I am a participant, and…

As with any electronic device, your USB stick may stop working, get infected by a virus/malware, be lost or break. Please consult this page to get instructions on how to download a fresh copy of the training program you are following, or how to copy the course content to another functional USB stick. You can ask the Project Manager or the local contact person(s) responsible for your course for help. If you do not know who your contact person is, you can submit a tutor question through the eLearning platform, or send us an email via info@healthefoundation.eu.

No problem! You become a member of the Health[e]Foundation family for life by joining one of our courses. Your account details are yours for the rest of your life. If you lose your username or password, you can recover the information here by providing us with the email address that you used when you signed up.

If you are a participant and would like to do the course on your tablet or smartphone, you can download our mobile application. Please check the steps and requirements carefully on this link.

We have a learning management system in place. Pass rates for most courses are 60% or higher on all post-tests. However, this may be different for some countries or courses. For instance, in Ethiopia the minimum post-score is 70% for the Female&Family[e]Education course.

Are you a participant in one of our blended-learning groups, and not sure what the requirements are for your course? Ask the Project Manager or the local contact person(s) responsible for your course. If you do not know who your contact person is, you can submit a tutor question through the eLearning platform, or send us an email via info@healthefoundation.eu.
 Check the requirements for relevant course here

We are happy to hear about your experiences! We take our feedback very seriously. So, you want to compliment us, have a question, complaint or a remark about the course, or you have ideas about how to improve our services? All kinds of feedback are welcome! Please contact us via info@healthefoundation.eu. If you do not have an email address, you can also contact us through other means.

After you log in, you can see an overview of your communication preferences and privacy settings on your profile page. If you want to update these details, you can change your settings. Click here to access your profile.

Sometimes you want to take a course just for the pleasure of learning something new. But sometimes you take a course to build your CV, get a better job or a promotion or to apply for a study place. If you have finished one of our courses successfully, you can commemorate your achievement by obtaining your certificate. Contact us to get yours via info@healthefoundation.eu or our other contact options.